Hi! Just to let you know, we are operating as usual at esmi

Shipping

Shipping

COVID-19 UPDATE

Due to COVID-19, our international and domestic shipping partners are experiencing postal delays, and some international destinations have been temporarily suspended. We will do our best to update our site when new information becomes available to us. See below for more information about COVID-19 shipping delays.

DOMESTIC SHIPPING

OPTIONS
DELIVERY INFORMATION
COST 
TRACKING?

TOMORROW
(express post)


Order before 2:30pm AEST and if you are in a metro area and choose
EXPRESS SHIPPING, Australia Post will deliver the following day.
(No deliveries on weekends or public holidays)

$2

Y

1-3 BUSINESS DAYS
(express post)


Choose EXPRESS SHIPPING and if you are not in the Australia Post Express
Post Delivery Network, it will be delivered within 1 - 3 Business Days

$2

Y

 within 6 BUSINESS DAYS
(regular parcel post)


Regular Parcel Post will have your order delivered within 6 business days.
If you are from NT or WA rural or country areas, please allow up to 14 business days.

FREE

Y
COVID-19 DOMESTIC DELAYS

Australia Post has temporarily suspended their Express Post guarantee of next day delivery. Express Post is still available but orders may not be delivered next business day every time. For more information visit the Australian Post Coronavirus Domestic updates page.

WHEN WILL MY ORDER BE SENT?

To the best of our ability, orders received by 2.30pm, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. *There may be slight delays in shipping (for express and standard) at times of high volume orders. Please also consider public holidays when checking the shipping method. If you have any concerns or questions regarding your order please contact customer service here or call our Customer Service Team on 1300 66 11 76

HOW DO I GO ABOUT EDITING MY CURRENT ORDER

Unfortunately, we are unable to change orders once they have been paid and processed.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an email from E-Parcel with a link and your tracking number. If your package has not arrived within the timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please contact customer service here or call our Customer Service Team on 1300 66 11 76 and we'll chase it up with Australia Post for you.

INTERNATIONAL SHIPPING

OPTIONS
DELIVERY ESTIMATE
DELIVERY INFORMATION
SHIPPING COST
TRACKING?
SIGNATURE?
DHL Express Courier 1-3 Business days A premium courier delivery service that offers a trackable international express shipping within 1-3 business days
$37

Yes

Yes
NZ and USA
DHL Standard Delivery
4-6 Business days A trackable delivery option will have your order delivered between 4-6 business days
FREE

Yes

Yes
Rest of the World
DHL Standard Delivery

6-10 Business days
A trackable delivery option will have your order delivered between 6-10 business days
Please note – Each country does have different customs regulations and security which can affect delivery estimates.

FREE

Yes

Yes
COVID-19 INTERNATIONAL DELAYS

Our International shipping partners are experiencing postal delays and some destinations have been temporarily suspended.

These are very unusual times. Whilst our team are unable to actively reach out to our overseas customers with updates, we will do our best to update you here as new information becomes available to us. Please note - Shipping delay timeframes are changing frequently so don't forget to check back. Your support and patience is greatly appreciated.

FREE Postal Option Updates:

NZ - delays of approximately 2 - 3 weeks
USA - delays of approximately 5 weeks
Canada - delays of approximately 8 weeks
Rest of the World - minimum 7 weeks delay

DHL Express Courier Delays: Please expect short delays

If you are unable to select your country during checkout then our shipping partner has temporarily suspended shipping to your region.

*Please note these delays are on top of the regular delivery time frames, not from the purchase date.

CUSTOMS AND DUTY TAX

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office. The customer will be responsible for any customs or import charges.

RETURN POLICY

We will accept product returns if you change your mind within 5 days following the date of purchase. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging and/or labels intact. If we are satisfied with the condition of the returned product/s, we will provide the customer a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance to the customer. Store credits are valid for 30 days and are only for use at esmi.com.au

If we are not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost. Shipping fees associated with the return of goods are at the sole responsibility of the customer; the exception to this is where we have deemed the product to be faulty where we will arrange the method of return at our own cost.

Please choose carefully as we do not accept returns of opened cosmetics.